Privacy Policy

LuxeDrive Pte. Ltd. (“LuxeDrive”, “we”, “us” or “our”) operates the website luxedrive.sg and provides vehicle rental and related services in Singapore.

We take your privacy seriously and handle your personal data in accordance with the Personal Data Protection Act 2012 of Singapore (“PDPA”).

By using our website or our services, you acknowledge that you have read and understood this Privacy Policy and agree to the collection, use and disclosure of your personal data as described below.

1. What this Privacy Policy covers

This Privacy Policy explains how we collect, use, disclose and protect personal data in relation to:

  • visitors to luxedrive.sg
  • customers and prospective customers of LuxeDrive
  • individuals who contact us, submit an enquiry or provide feedback
  • any other individuals whose personal data we receive in connection with our business and services

This policy applies together with any other terms and conditions or notices that apply to specific products, services or promotions.

2. What is “personal data”

“Personal data” means data, whether true or not, about an individual who can be identified from that data, or from that data and other information that we have or are likely to have access to.

Examples include:

  • name, NRIC or other identification number
  • contact details such as mobile number, email address, residential address
  • driving licence details and driving record information
  • payment information and billing details
  • copies of documents provided to verify your identity or eligibility to rent
  • CCTV footage, photographs or video recordings in connection with our vehicles and premises
  • technical information such as IP address and browser type

3. How we collect your personal data

We generally collect personal data directly from you when you:

  • make an enquiry about our vehicles or services via website, messaging apps, calls, email or social media
  • make a booking or enter into a rental agreement
  • use or drive one of our vehicles
  • provide feedback, reviews or complaints
  • subscribe to our mailing list or marketing materials
  • participate in promotions, surveys or customer initiatives
  • interact with us at events or in person

We may also receive personal data from third parties when permitted by law, such as:

  • insurers and insurance intermediaries
  • banks and payment service providers
  • government agencies or regulators
  • IT, marketing or customer service vendors

If you provide personal data about another person (e.g., an additional driver), you confirm you have obtained their consent.

4. Purposes for which we collect and use your personal data

We may collect, use and disclose your personal data for the following purposes:

4.1 To provide our services

  • processing enquiries, quotations and bookings
  • verifying identity, driving eligibility and suitability
  • preparing agreements and documentation
  • managing your rental and additional drivers
  • processing payments, deposits, refunds and receipts
  • handling insurance coverage, excess and claims

4.2 Customer support and communication

  • responding to messages, requests and feedback
  • managing customer relationships and disputes
  • sending booking updates, reminders and important notices

4.3 Business operations and administration

  • maintaining internal records and processes
  • monitoring vehicle usage, safety and security
  • preventing or investigating fraud and misuse
  • complying with legal or regulatory requirements

4.4 Marketing and promotional purposes

  • sending promotional offers and updates when permitted
  • analysing customer preferences to improve services

You may opt out of marketing communications at any time. Essential service notifications will still be sent.

5. Disclosure of your personal data

We do not sell your personal data.

Your personal data may be disclosed to:

  • our authorised staff
  • insurers, brokers and claims administrators
  • banks and payment processors
  • vehicle workshops, towing and roadside assistance partners
  • IT, hosting, analytics and professional service providers
  • law enforcement or regulatory authorities when required
  • potential acquirers in a business transaction

6. Overseas transfers

Some service providers may process data outside Singapore. We ensure they offer protection comparable to the PDPA.

7. Security and protection of your personal data

We take reasonable measures to safeguard personal data, including:

  • access controls and secure systems
  • encryption and secure storage where appropriate
  • regular reviews of security practices

No method of electronic storage or transmission is completely secure, but we strive to protect your data to the best of our ability.

8. Retention of personal data

We retain personal data as long as necessary for:

  • the duration of your relationship with us
  • legal or contractual obligations
  • dispute resolution or enforcement of rights

Data no longer needed will be securely deleted or anonymised.

9. Access to and correction of your personal data

You may request access to or correction of your personal data. Such requests must include:

  • your full name and identification details
  • your contact information
  • a description of the requested data or correction

A reasonable fee may apply for access requests. We will notify you before proceeding.

10. Withdrawal of consent

You may withdraw consent at any time by contacting us. Withdrawal may affect our ability to provide services.

11. Cookies and similar technologies

11.1 What are cookies

Cookies are small text files stored on your device to enhance your browsing experience.

11.2 How we use cookies

Our website may use cookies for:

  • core site functions
  • remembering preferences
  • website analytics and performance
  • advertising relevance and measurement

11.3 Analytics and third party cookies

Services such as Google Analytics may collect data according to their own privacy policies.

11.4 Managing cookies

You may block or delete cookies through browser settings, though some site features may be affected.

12. Third party websites and services

Links to external websites may be provided. We are not responsible for their privacy practices. Please review their policies before sharing personal data.

13. Contacting us

If you have questions or requests regarding your personal data, please contact:

Email: luxedrivesg@gmail.com

Please include your name, contact details and a brief description of your enquiry.

14. Changes to this Privacy Policy

We may update this Privacy Policy from time to time. Continued use of our website or services indicates acceptance of the updated policy.